Terms of Service
Last updated: January 2025
1. Acceptance of Terms
By booking drone services with EMPYREAN.LLC, you agree to these Terms of Service. If you do not agree, do not use our services.
2. Services Provided
EMPYREAN.LLC provides commercial drone services including aerial video, photography, mapping, and inspection services. All flights are conducted by FAA Part 107-certified pilots.
3. Booking & Payment
- Bookings are confirmed upon receipt of payment or deposit
- Deposits are non-refundable
- Full payment is due before file delivery
- Prices are subject to change; quoted price at booking is honored
4. Cancellations & Rescheduling
- Weather cancellations: No penalty. Rescheduled ASAP at no extra cost
- Client cancellations: 48 hours notice required or deposit is forfeited
- EMPYREAN cancellations: Full refund if we cancel for non-weather reasons
5. Property Access & Permissions
Client is responsible for ensuring legal access to the property. Client warrants they have permission from the property owner to conduct aerial filming. EMPYREAN is not liable for trespassing claims if client provided incorrect information.
6. Intellectual Property & Usage Rights
- EMPYREAN.LLC retains copyright of all footage and images
- Client receives unlimited commercial usage rights for the specific property/project
- EMPYREAN may use footage in portfolio, marketing, and social media
- Client may not resell raw footage to third parties
7. Liability & Insurance
- EMPYREAN carries $1M general liability insurance
- EMPYREAN is not liable for delays due to weather, airspace restrictions, or equipment failure
- Client agrees to indemnify EMPYREAN against claims arising from inaccurate property access information
- EMPYREAN's liability is limited to the amount paid for services
8. Deliverables & Turnaround
- Standard turnaround: 48 hours from flight completion
- Rush delivery (24hr): Available for additional fee
- Files delivered via secure cloud link
- Client is responsible for downloading files within 30 days
9. Refund Policy
Refunds are provided only if EMPYREAN fails to deliver services as agreed. Refund amount is limited to fees paid. Refund requests must be made within 7 days of delivery.
10. Modifications to Terms
EMPYREAN may update these Terms at any time. Continued use of services constitutes acceptance of updated Terms.
11. Governing Law
These Terms are governed by the laws of the State of Florida. Any disputes will be resolved in Jacksonville, FL courts.
12. Contact
Questions? Email service@empyrean.llc or call 904.603.2512.